No Hard Feelings: Emotions at Work and How They Help Us Succeed

Liz Fosslien and Mollie West

Do I shake my boss' hand or give her a hug? Did I forget to mute my phone on the conference call? Does sending this email at 11 p.m. make me look impressive or unprofessional? Is it rude to reject my colleague's friend request on Facebook? Should I be more strict with my employee?The modern workplace ca...